When it comes to IT services, you may not be having your current needs met. In fact, you may be constantly frustrated because of network problems. You don't have the dedicated tech support on premises, and you are getting the least experienced technicians sent out when you call for an issue. Managed IT support services can be the solution to ease your pain.
Your Network Problems Shouldn't Be Your Problem
There are a lot of network problems that you shouldn't have to worry about. Instead of spending hours trying to figure out the problem in order to solve it, it is wise to find a technician who can solve the problems and who you want to work with.
Hundreds of reasons exist for why there may be a network problem. There may even be multiple issues happening at once. You may not know what's going on or have the chance to call for multiple break/fix IT technicians to come out.
What's worse, when you do find a break/fix technician to fix perhaps only one of the issues, they cannot tell you costs because they don't know the issue until they actually complete the work. This means you could get a surprise bill that you didn't budget for. Then, there's the possibility of them not being able to get out to you right away, so you're stuck.
Frustrated management, a loss of productivity, high expenses – these are the problems that you have to deal with because of a network issue can go on and on. With managed services, you get a dedicated and experienced team to handle the resolution – and often before you ever have to make a call for the issue to be fixed.
24/7 Network Monitoring
It is easy for many businesses to throw up their hands in frustration and avoid spending the money on IT support services at all. This can be a significant mistake because if you don't have 24/7 monitoring of your network. For example, you may not be aware of outages or other problem until it's too late.
You never know when your network is going to go down. While you would like to make sure that there is 100% uptime, you can never be too sure and this isn't something you should have to worry about. Plus, if no one is monitoring, you then don't have the network security, leaving you vulnerable to data security and even a data breach. With an experienced team, they take care of an issue before it is a problem. They take care of patch management and they assure that your data security is locked and protected.
A Dedicated Account Technician & Team Member
Only with managed services can you have a dedicated account technician that is professional and integrates like a trusted team member. This ensures that you deal with a technician who is familiar with your company and your problems. A dedicated account technician can ensure that you experience faster resolutions to problems.
Fixed Monthly Fee vs. Unknown Costs
When comparing your IT support services options, you can resolve the various pain points for one low fixed fee with managed IT services. This is scaled to your company to ensure that you aren't paying more than what is necessary -- and that you get the exact level of support that you need based upon the size of your company all because of a dedicated account technician.
Managed IT Support Services Solves Every Issue
Essentially, it comes down to wanting to do right for your business. Managed IT support services are going to solve every issue that you have. This is because you will have a dedicated IT technician who understands the nuances of your business. Further, you will have 24/7 monitoring of your network so that you are made aware of when there are issues -- and a technician is addressing the issue before it has a chance to impact your operations.
When you employ the right managed IT services partner, you can reduce network problems, increase efficiency, and reduce overall IT expenses all at the same time. This can help to reduce headaches that you and your staff experience and allow you to focus on other aspects of your operations. The server and network will simply be functioning in the background as a result of dedicated technicians looking out for everything.
Learn more about managed IT services and how you can improve your business productivity, save money and focus on the business by downloading our Guide to Managed Services for Businesses.